Returns and Refunds
Change or cancel an order
You can change your order providing that our team has not dispatched the goods. To change your order, please first make sure that it has not been dispatched. If your order has not been dispatched, please contact Home Butchers by calling or e-mailing customer services.
You can cancel your order and receive a refund in full if the goods have not been dispatched from us. Orders for bespoke or personalised goods can only be cancelled if the goods have not been made to order when you get in touch with us to cancel the order.
You cannot cancel an order once it has been dispatched, whilst in transit or once it has been received.
Track your order
You can track your order by logging into the customer account section of the HomeButchers.com website. Once logged in, you can find out when your order was processed, dispatched and received. Help and advice is always available from the Home Butchers Customer Care team. Drop them an e-mail or give them a call if you can’t find the information you need from the online account area.
Due to the nature of the food products that we supply, we cannot accept returns. Non-food goods should be returned in the original packaging after obtaining a returns code. You may be required to send a photograph by e-mail as proof of the issue to authorise a return and refund of goods. You should also include a cover note containing your name and order ID. Goods are returned at your own risk, so please do obtain proof of postage from your chosen delivery service. We are unable to refund goods or raise a credit note for goods that are not received back to us. Please send an e-mail to firstname.lastname@example.org (or use our online form) to get a returns code and returns address from us before sending - we cannot accept returns without a returns code. On cancellation, you acknowledge that the goods are not damaged and that you accept risk on returning the goods. We are unable to refund the P&P on unwanted goods.
If an order is cancelled either wholly or partially, prior to the goods being dispatched you are guaranteed a full refund. Refunds are made directly onto the credit or debit card that you used to make the initial purchase.