Refund policy

Returns procedure

Due to the nature of the food products that we supply, we cannot accept returns. Non-food goods should be returned in the original packaging after obtaining a returns code. You may be required to send a photograph by e-mail as proof of the issue to authorise a return and refund of goods. You should also include a cover note containing your name and order ID. Goods are returned at your own risk, so please do obtain proof of postage from your chosen delivery service. We are unable to refund goods or raise a credit note for goods that are not received back to us. Please send an e-mail to care@homebutchers.com (or use our online form) to get a returns code and returns address from us before sending - we cannot accept returns without a returns code. On cancellation, you acknowledge that the goods are not damaged and that you accept risk on returning the goods. We are unable to refund the P&P on unwanted goods.

Refund policy

If an order is cancelled either wholly or partially;
(a) for subscriptions - prior to 5 working days before the next scheduled subscription payment
(b) for general orders - before the goods being prepared for dispatch
you are guaranteed a full refund. Refunds are made directly onto the credit or debit card that you used to make the initial purchase. Refunds cannot be made for orders that have already been dispatched.